The refund will be processed through the same mode. Customers can cancel the order within 15 minutes once the order is placed.
Every item that you purchase at Raas Ribbons is 100% satisfaction guaranteed.
You may return new and unused items sold by Raas Ribbons within 24 hrs of delivery for a full refund. Items should be returned in their original product packaging, in new condition. We will pay the return shipping costs if the return is a result of our error, otherwise, it is up to you to ship it to us. Just e-mail us, please reference your order number and supply a detailed list of what you are returning and why.
You should expect to receive your refund within two weeks of giving your package to your courier. We will notify you via e-mail of your refund once we’ve received and processed the returned item.
Courier Expenses: If you make an ordering error or change your mind and wish to return items, you will be required to pay the shipping expense. Also if you return the large portion or an entire order, and we paid the shipping, we may deduct charges from your refund.
Product NOT acceptable for return:
- Goods that have been accepted by you for more than 24 hrs.
- Goods that are dirty or damaged.
How to Return an Item:
If we are replacing or exchanging an item, we may send you a courier ticket for your return, so it is important to contact us first.
Please include the following information in your e-mail:
Order or Invoice number.
and your
Name
Address
Phone Number
E-mail Address
Reason for the return
Please specify whether you would like to exchange or a refund. You can speed up an exchange by placing a new order with your bank card or by bank payment and return the unwanted and merchandise for a refund.
Send to:
Raas Ribbons
D 15/3 1st Floor
Okhla Industrial Area, Phase 1
New Delhi 110020
Products received that do not conform to the above guidelines may result in the shipment being returned at the customer’s expense.